Connecting Google or Outlook Calendar

Calendar sync

Your FirstFiveMin calendar is the record of every appointment the assistant books, whether or not anything else is connected. Connecting Google or Outlook does two things: busy time on that calendar blocks your openings, and every booked appointment is copied out to it. You never have "another place to check".

Connect

1. Open Calendar and scroll to Calendar sync.
2. Press Connect Google or Connect Outlook and sign in with the account whose calendar you want.
3. Back on the page the row reads Connected, and the first sync of busy time runs right away.

Google only asks for the minimal permissions: your own calendar events and free/busy. Outlook reads nothing beyond free/busy.

The two toggles

Each connected calendar has two checkboxes:

• Busy time on this calendar blocks my openings: anything marked busy there is never offered to a lead.
• Add booked appointments to this calendar: bookings are written into it.

Appointments are written to one calendar: the first connected calendar with the second toggle on (Google first, then Outlook). Busy time is still read from every calendar with the first toggle on. The sentence under the toggles states the current destination, and FirstFiveMin always keeps the booking regardless.

Synced busy time

Synced busy time (next 7 days) lists what was read from your calendars, when it was last read, and refreshes every ten minutes. On the grid, provider busy time shows as dashed "Busy" chips; click one to open the day in that calendar.

Checked again at the moment of booking

The list above refreshes every ten minutes, so something you put on your own calendar a moment ago may not be in it yet. When a lead books, we ask each calendar whose busy time blocks your openings about that exact time. If it says the time is taken, the booking is not made and the lead is offered other times.

If a calendar cannot be reached at that moment (Sync stopped, or the provider does not answer in a few seconds), the booking is still made today and the attempt is recorded. Reconnecting a stopped calendar is what removes that risk.

What "connected" means - four separate facts

Under each connected calendar you see four lines, because "connected" only ever meant that we hold your permission and can read your busy time. It never meant an appointment was saved to your calendar.

• Permission - granted, or expired (reconnect).
• Last successful read - when we last read your busy time.
• Last appointment saved to this calendar - when an appointment was actually written to it. If you turned off "Add booked appointments to this calendar" it says so.
• Appointments in FirstFiveMin only - confirmed appointments of the last 30 days that exist here but not on that calendar (shown only when there are some), and the plain reason when the sign-in was refused.

Test connection reads your calendar once and shows the result. It never creates, changes or deletes an event. Retrying never creates a duplicate: an appointment is written once, and a reschedule or cancel uses the event we saved.

Disconnect or reconnect

Press Disconnect, then confirm. We stop holding the calendar's access tokens and its busy time no longer blocks your openings. Bookings already made stay in your FirstFiveMin calendar. If a connection breaks (a changed password, a revoked app), the row reads Sync stopped with a Reconnect link, and a red banner appears on every page until you do.

Common problems

• "Sync stopped": press Reconnect and sign in again. Until then its busy time is not blocking your openings, so a double booking is possible.
• A booking is in FirstFiveMin but not in Google: check the second toggle is on for that calendar, and that another calendar is not the destination.
• Google shows the event at a strange hour: your Google account may display in a different time zone. The booking's own time zone is on the lead record.